Support Policy
Thank you for purchasing a Nova-Works product.
Our support includes:
Theme installation assistance
Theme setup guidance
Bug reports and troubleshooting
Questions regarding built-in theme features
Compatibility issues directly related to our products
Our support does not include:
Response Time
Most support requests receive a response within 24–48 business hours.
Response times may be longer during weekends, public holidays, or major product releases.
Purchase Verification
We may request proof of purchase before providing support.
Important Notes
Please provide complete information when opening a support request
Please keep all communication within the original discussion whenever possible
One issue per discussion is recommended for faster resolution
Thank you for your understanding and cooperation.
Best Regards,
Nova-Works Team
